Política de envío

Ordering:
Ordering our premium olive oil is easy. You can create an account to log in quickly and easily and place an order. With an account, you can also look up your order history. You can also order without an account; in that case, simply enter your address details so we can ship the ordered olive oil to you as soon as possible. With an account, you only need to enter your details once, so that next time you can easily order your favourite olive oil.

Delivery Time:
We aim to deliver your order within 10 working days throughout Europe, unless stated otherwise in the web shop under the product information. Delivery is handled by an international parcel service. After placing your order, you will receive a Track & Trace code by email so that you can follow your package. In 95% of cases the promised delivery time is met, but we depend on the planning and speed of the international parcel service and their individual delivery drivers per country.

Longer Delivery Times During Holidays And Promotions:
During busy periods, such as holidays or promotional campaigns, the delivery time may increase to 14 working days. Therefore, order in good time to avoid disappointment.

Not At Home?
If you are not at home at the time of delivery, the package will either be left in the letterbox if the packaging allows this, or you will receive a notice with the address of the nearest pickup location. As a rule, you can then collect your order there from the next working day onwards. The package remains available at this pickup location for several weeks.

Complaints?
It can always happen that something does not go entirely as planned. We advise you to first report complaints to us by emailing hello@holyolive.shop.
If this does not lead to a solution, it is possible to submit your dispute for mediation with a third party.